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PETALS N BUDS BRENTWOOD BAY FLORIST
7175 W Saanich Rd Brentwood Bay, BC V8M 1P7
LOCAL: (778) 351-2772
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Customer Reviews
PETALS N BUDS BRENTWOOD BAY FLORIST
Local Brentwood Bay, BC florist
Average Customer Rating: 4.8 of 5 stars. (93 reviews)
Date: Nov 28, 2020
Name:

State/Province:QLD

Quick and easy; gift basket arrived at the expected time and recipient was thrilled with the contents.
Date: Nov 27, 2020
Name:

State/Province:BC

Good mix of flowers.
Date: Nov 20, 2020
Name:

State/Province:BC

Lovely bouquet Timely delivery
Date: Nov 10, 2020
Name:

State/Province:BC

Great service! Friends sent a pic of the arrangment and very lovely!
Date: Oct 13, 2020
Name:

State/Province:BC

I am always pleased with what is delivered to my friends and how professional Petals and Buds are.
Date: Oct 11, 2020
Name:

State/Province:BC

A beautiful fall arrangement!
Date: Sep 21, 2020
Name:

State/Province:BC

The arrangement was just like the website pic.
Date: Sep 10, 2020
Name:

State/Province:BC

The arrangement was beautiful
Date: Jul 29, 2020
Name:

State/Province:BC

Great service
Date: Jul 26, 2020
Name:

State/Province:BC

The flowers I received were lovely and still look great. Thank you
Date: Jul 13, 2020
Name:

State/Province:BC

Owner returned to store to fulfill special order (after closing). Exceptional lady, Exceptional service!
Date: Jun 18, 2020
Name:

State/Province:ON

Great service
Date: Jun 18, 2020
Name:

State/Province:BC

I really appreciated the short notice delivery service of a beautiful floral bouquet of the colour I chose from Petals and Buds Brentwood bay florists . The manager really listened to my request. Thank you
Date: Jun 17, 2020
Name:

State/Province:BC

On time and beautiful! Thank you
Date: May 31, 2020
Name:

State/Province:ON

I got stuck trying to find a place during the covid pandemic that would deliver flowers to my mom who had just lost her mom due to complications from a fall, and Petals N Buds were the only place I could find and put together a very pretty arrangement that they delivered a bit early for Mother's Day - hugely appreciated.
Tara's Reply:
Date: Jun 01, 2020, 12:19 pm

It was really important to us that your messages got out. Even now we feel concern as business restrictions are lifting, but without any real change in prevention. We know we send flowers to many vulnerable people, so we are following our covid19 specific procedures until there is a vaccination. That means that although our Canadian Government says, go ahead and operate as normal we are still doing sales in the store by appointment only, following all cleaning procedures and maintaining distance at the doorways of those receiving flowers.
Tara's Reply:
Date: Jun 01, 2020, 12:19 pm

We will wont just run away at the door, we just stand back so there is distance. If no one answers the door, we will leave after a couple minutes wait. Personal but with Respect. Thank you for letting us serve you.
Date: May 25, 2020
Name:

State/Province:BC

They took a photo of the delivered flowers at the front door and sent it to me w/ confirmation of delivery. Nice touch!
Date: May 13, 2020
Name:

State/Province:BC

Lovely bouquet
Date: May 13, 2020
Name:

State/Province:BC

Easy and friendly service. My sister loved her flowers
Date: May 13, 2020
Name:

State/Province:BC

You guys Made my sisters birthday Thank you so much
Date: May 13, 2020
Name:

State/Province:BC

This was 3 plants in a planter. They arrived in time for Mothers Day. Plants look healthy
Date: May 13, 2020
Name:

State/Province:BC

Friendly service, super easy to order but the flowers I order looked nothing like the photo(online). Very disappointed. I order the "Quiet Dawn" that has pinks and whites...the one that was delivered had yellow roses? and lots of greenery?
Tara's Reply:
Date: May 13, 2020, 4:07 pm

Hi, we need to adhere to floral substitution at this time as the demand is overwhelming and its nearly impossible to create the exact thing as hoped for by the customer. We are doing our best and our flowers are super fresh as farmers are harvesting flowers daily and we are very lucky to have such a great supply chain.
Date: May 13, 2020
Name:

State/Province:BC

I have NOT received any flowers from you??
Tara's Reply:
Date: May 13, 2020, 12:55 pm

We made and delivered flowers that were intended for you. I will be remaking and sending your flowers out today. So sorry you experienced this.
Date: May 12, 2020
Name:

State/Province:BC

All of the flowers in the bouquet are fresh except the pink lily.
Date: May 12, 2020
Name:

State/Province:BC

Lovely basket of flowers, thanks!
Date: May 12, 2020
Name:

State/Province:BC

Lovely Mother’s Day basket!
Date: May 09, 2020
Name:

State/Province:BC

after the death of my husband it was a wonderful surprise to recieve this gift from my daughter in law. Such a beautiful bouquet!
Date: May 09, 2020
Name:

State/Province:BC

My daughter in law mentioned she paid for a vase, I hope she got a refund as the beautiful flowers were given without a vase
tara's Reply:
Date: May 09, 2020, 1:30 pm

Im sorry we ran out of vases. And we added more flowers as a replacement. We hope you can understand the challenges of today's unprecedented economy and availability.
Date: Apr 18, 2020
Name:

State/Province:BC

Customer Service, Other, Quality, Selection, Wait Time I would select Environment as well, but everything was done online. Heard from recipient, and saw photos. GORGEOUS! Thank you so very much :)
Date: Apr 18, 2020
Name:

State/Province:NL

Customer Service, Environment, Quality, Selection, Wait Time Amazing job and very well done. My wife and I are stuck in separate countries due to the coronavirus so things have been pretty rough with not being able to see one another. But your flower delivery service really helped put a bright smile on her lovely face last night. So thank you so very much for that:) Please continue being awesome!
Date: Apr 18, 2020
Name:

State/Province:BC

My friend was very happy with her flowers - thank you!
Date: Apr 17, 2020
Name:

State/Province:BC

A very beautiful arrangement, with a balloon, thanks to my family and petals n buds.
Date: Apr 16, 2020
Name:

State/Province:BC

Fantastic same day delivery—especially in these times! Thank you!
Tara's Reply:
Date: Apr 17, 2020, 11:48 am

You are so welcome. We have to pick up product daily as even wholesalers are not able to guarantee we will get what we ordered. But every one is doing their best and we have super fresh product as a result, picked right off the farm in many cases. Thank you for coming to us.
Date: Apr 11, 2020
Name:

State/Province:BC

Excellent.....what a treat
Date: Apr 07, 2020
Name:

State/Province:BC

Beautiful & Fresh
Date: Mar 19, 2020
Name:

State/Province:BC

The online ordering was simple and the arrangement for a 90th birthday arrived as shown and on time.Thank you Petals and Buds for your prompt and accurate service. The delivered flowers were my way of being at a family gathering with out actually being there.
Date: Feb 21, 2020
Name:

State/Province:ON

Wonderful flower arrangement, but it was delivered 2 weeks early (on the date I ordered the arrangement, as opposed to the date I specified as the delivery date). The flowers themselves were lovely, but I was disappointed that the date wasn't correct and when I emailed directly to you a couple of days later, I never did receive a response. I will absolutely order again, but also want to note that the service was a bit lacking this time. Thank you.
Tara's Reply:
Date: Feb 21, 2020, 12:28 pm

Joy, I am so sorry. I remember your order. I called you to discuss flowers that I had on hand that day as I had missed the understanding of delivery. It was just a process of communication. I am really sorry for delivering early as it was upon your email that I realized it was early. Its hard to explain sometimes why things happen. So sorry for the delay in response. Please call in and ask to speak to me when you order your next delivery.
Date: Feb 20, 2020
Name:

State/Province:CA

Delivered on time, Flowers looked just as they appeared on the E-commerce site and My Friend was very touched. I will utilize your business again. Thank you!
Date: Feb 07, 2020
Name:

State/Province:ON

The salesperson was extremely helpful and very polite. She helped us ensure our "surprise was successful and and the delivery was within an hour. Very reassuring when calling from out of province. I would highly recommend Petals N Buds!!!! Thanks so much!
Date: Feb 06, 2020
Name:

State/Province:AB

Excellent service after two other florists in Brentwood Bay failed miserabley
Date: Feb 05, 2020
Name:

State/Province:SK

Thanks very much! My Mom loved her live plants for her birthday. The roses are incredible. She is thrilled to plant them in her little yard.
Date: Jan 26, 2020
Name:

State/Province:BC

Lovely flowers
Date: Jan 04, 2020
Name:

State/Province:SK

My mother and her mate loved the plant arrangement.
Date: Dec 30, 2019
Name:

State/Province:IT

Unfortunately I was not able to see the arrangement, being the other side of the Atlantic, but trust it was all well and arrived in time.
Date: Dec 24, 2019
Name:

State/Province:BC

Really beautiful arrangement
Date: Nov 11, 2019
Name:

State/Province:BC

Very friendly, good service and the recipient was very pleased.
Date: Oct 29, 2019
Name:

State/Province:BC

Great service, lovely arrangement
Date: Oct 21, 2019
Name:

State/Province:AB

Beautiful flowers ordered for my parents’ anniversary. They were impressed with the unique color and design of the arrangement. Very reasonable prices and prompt delivery. Will definitely use Petals and Buds again.
Date: May 24, 2019
Name:

State/Province:BC

The flowers arrived on time and everything was great. Bit pricey, but worth it when my wife saw the results. Thanks!
Tara's Reply:
Date: May 24, 2019, 8:54 pm

Thanks Kevin
Date: May 15, 2019
Name:

State/Province:BC

The flowers arrived on the day and are beautiful. I sent a picture to show my son what they looked like and he stated they looked just like they were supposed to from the website. Thank you so much.
Date: Mar 09, 2019
Name:

State/Province:ON

The arrangement was a gift for my mothers birthday. I specifically chose the delivery date of February 23rd but it was mistakenly delivered the same day that I placed the order. Despite that mix up, my mother was very happy with the arrangement.
Date: Mar 02, 2019
Name:

State/Province:BC

The flower arrangement was stunning - a surprise waiting for me on my doorstep on my birthday!
Date: Jan 01, 2019
Name:

State/Province:ON

Excellent service. My aunt raved about the poinsettia. So glad I can rely on you.
Date: Nov 20, 2018
Name:

State/Province:BC

The service was great, hadn't realized that they were not Up Island where the gift was to be delivered, but it all worked out and they did a wonderful presentation with the gourmet gift basket and bouquet of flowers. thank you so much for your efforts!
Date: Oct 11, 2018
Name:

State/Province:BC

The service and product was EXCELLENT. I ordered on-line and within a few hours the bouquet was delivered. TWO HOURS!!! The recipient was blown away by the beautiful arrangement and I was stunned at how quickly Petals N Buds Brentwood Bay Florist delivered it. THANK YOU!
Date: Oct 07, 2018
Name:

State/Province:BC

Excellent and timely service... at door at approximately 6:30 pm on the day of our anniversary. Beautiful arrangement nicely packaged. Didn't know we HAD a florist in Brentwood Bay! Will drop in next time I'm in the village.
Date: Aug 10, 2018
Name:

State/Province:BC

The flowers were gorgeous. They were made up beautifully. Thank you
Date: Jul 17, 2018
Name:

State/Province:BC

This was a great service I used to give an arrangement to friends. Easy and local too. Thanks
Date: Jul 08, 2018
Name:

State/Province:BC

Excellent service! My friend loved the flowers, thank you!
Date: Jun 25, 2018
Name:

State/Province:BC

Stunning arrangement, so beautiful. Day 6 and its still lovely.
Date: May 28, 2018
Name:

State/Province:BC

What was delivered was what I ordered. I was happy and proud. I asked for a sympathy bouquet in soft colors, preferably pink and white. What was sent looked perfect for the occasion. I wanted to call to thank you. I would like to tip you. I sent a message via an email sent to my home about the delivery. Jean P
Date: May 27, 2018
Name:

State/Province:IT

Pleased with delivery as many companies won't deliver this remote and communication was good with recipient. Product nice but I ordered a ponytail plant and they sent a lily instead without telling me. It was only when my mother sent me a picture to say thank you for the lily that I found out. This doesn't give much confidence when ordering from far away. The lily was lovely though. And chocolates were apparently yummy.
Nicole's Reply:
Date: May 28, 2018, 2:50 pm

Hi, I believe we tried to get in touch with you about the change in product. We did end up calling your recipient in lew of calling you and she was happy with the change in product. Not only was it fair in trade it was greater in value. Be confident, we always make an effort to engage our customers however distance is sometimes a barrier. This is not something any one can control when sending by distance.
Date: May 23, 2018
Name:

State/Province:BC

I loved the arrangement I received on mother’s day A Surprise
Date: May 14, 2018
Name:

State/Province:BC

I received a lovely flower arrangement from my daughter in Ontario . Complete with instructions on how to prolong its life.
Date: May 13, 2018
Name:

State/Province:AB

Thank you for easy ordering, on time delivery and beautiful arrangements!
Date: Apr 28, 2018
Name:

State/Province:BC

Thank you so much The arrangement was beautiful lisa said And the delivery was in time you all Rock!!!
Date: Apr 17, 2018
Name:

State/Province:AB

I've experienced Tara's artistic talent in flower arrangements and would absolutely recommend her for an extra special touch in design and especially service.
Date: Apr 15, 2018
Name:

State/Province:BC

She said the Flowers we're stunning... healthy and happy Tjank you
Date: Apr 07, 2018
Name:

State/Province:BC

Great Customer Service, Quality, Selection, Wait Time Super accommodating with me not knowing whether the recipient would be at home or in the hospital.
Date: Apr 07, 2018
Name:

State/Province:AB

Best service, great girl on the phone for sure. Loved the flowers and they went over well with the folks. Recommend you for sure.
Date: Feb 14, 2018
Name:

State/Province:AB

Excellent service. Ensured the delivery was made in spite of my transposing my card numbers. Beautiful bouquet. Lasted two weeks!
Date: Jan 29, 2018
Name:

State/Province:BC

Pretty flowers and delivered by a friendly lady. Thank-you.
Date: Jan 19, 2018
Name:

State/Province:BC

Courteous, compassionate staff called suggesting an excellent substitute for an unavailable flower; the bouquet was declared "beautiful!" by the recipients; delivery timing was perfect.
Date: Jan 12, 2018
Name:

State/Province:ON

The flower arrangement was perfect but the delivery date was not as I ask for, to late. It was supposed to be Dec. 29th and they were delivered on Jan the 3rd.
Date: Jan 06, 2018
Name:

State/Province:SK

I was impressed with the gal who delivered flowers to my sister. It was Dec 24, late afternoon and we were having problems with my credit card. It took a couple of tries to put the transaction through and she was very patient and polite. My sister was thrilled with the bouquet. Petals and Buds have professional staff. Debbie
Date: Jan 02, 2018
Name:

State/Province:ON

Service was excellent - flowers arrived as ordered - arrangement lovely
Nickie's Reply:
Date: Jan 02, 2018, 4:20 pm

Thank you so much for your feedback. We are very glad you had this experience. Merry Christmas
Date: Nov 29, 2017
Name:

State/Province:ON

The delivery truck broke down, so this lovely bouquet (with extra roses) was delivered the next day. The driver had tried to notify the recipient, but couldn't because his phone showed up as "unidentified caller" vs "Petals & Buds"and was screened. I had provided the recipient's cell phone number in the special instructions section of the order, but this number, which would have been answered, had not been passed on to the driver. :-( It worked out in the end, but noting the special instructions would have saved some frustration on my part.
Nicole's Reply:
Date: Nov 29, 2017, 10:33 am

Yes we agree with you. This is something we will be careful of in the future. Thank you for your feedback. We truly hope the flowers were enjoyed. Have a very Merry Christmas. Thank you for using us.
Date: Nov 23, 2017
Name:

State/Province:AB

An array of sunshine was delivered and weel received by the recipient .Long lasting flowers .Thank you
Date: Oct 28, 2017
Name:

State/Province:IT

Unique Birthday floral cake very much appreciated by our 97 year old relative in Saanich.. Prices very expensive compared to UK..40% more..but worth it.
Date: Oct 11, 2017
Name:

State/Province:BC

The service was really good, however what I order was totally different from the one I saw on the page, so I was disappointed about that.
Date: Jul 09, 2017
Name:

State/Province:BC

The flowers were lovely. The message got mixed up somehow though - they were sent by my son Gavin's friend Caroline on his behalf, but the message said Happy Birthday I love you Mom Love Caroline instead of Love Gavin. I figured it out so it wasn't a problem but he was not so happy about that...
Date: Jul 06, 2017
Name:

State/Province:BC

Placed an order for flowers, for my Grams' birthday (first time ordering from Petals N Buds). VERY impressed with the result!!! :-) :-) :-) My Grams LOVED the flowers :-) I had asked (via online order) that the flowers be bright and for the arrangement have different shapes/textures, both for the benefit of my Grams, with her failing eyesight. Petals N Buds came through on both levels!!! :-) :-) :-)
Date: Jun 13, 2017
Name:

State/Province:BC

the flowers were lovely - the lady that delivered them was also lovely
Date: May 26, 2017
Name:

State/Province:BC

The flowers were in very good condition, and the delivery person was prompt, polite and friendly.
Date: May 22, 2017
Name:

State/Province:AB

Flowers were delivered in a very timely manner. Friend stated the flowers delivered were very cheery.
Date: May 18, 2017
Name:

State/Province:BC

THANK YOU! Your email says you sent a plant, however, I received a beautiful bouquet of flowers in a lovely see-through green vase, which frankly, I prefer to a plant. They are still going strong and I am thoroughly enjoying them. Have a great day! Sincerely, Julia
Date: Mar 22, 2017
Name:

State/Province:QC

I was told that the bouquet was stunning. I had a very good service. Thank you!
Date: Feb 21, 2017
Name:

State/Province:BC

Thank you so much to my beloved customer who purchased a gift basket from one of my shops, for me. I indeed put the order together and enjoyed myself a snack food arrangement. Thank you JR for being a fan of PNB and one of my cherished customers. ~TK
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PETALS N BUDS BRENTWOOD BAY FLORIST
7175 W Saanich Rd
Brentwood Bay, BC. V8M 1P7
Local: (778) 351-2772

All prices shown in Canadian dollars

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